Customer Service is a GAS!
I came up with this easy to remember acronym as a result of visiting a very exclusive retail establishment with four clerks on duty and being on the receiving end of a very non-existent customer service approach.
Not one of the clerks ever looked at me. Not one ever spoke to me. I was there for nearly a half hour. Very surpised and very disappointed.
G= Greet me; A= Ask me if I can be helped and how exactly. S= Smile. Even if you don’t Greet or Ask, always always always smile. This tells me you at least realize I’m in the area and perhaps you don’t want to be pushy, but you are available to me. Yes, SMILE even if you’re on the phone. Smiles can be heard. Really.
