One of my speaking topics is CUSTOMER SERVICE…and good service will always leave a great impression, not only with those being served, but with those within earshot. And, nowadays, with those within a smart phone camera or a mouse click away. Like this case at an area business. Within 12hrs 20k people ‘liked’ the original post. That kind of P.R., and more importantly, relationship-building, whether it’s professional or personal, is priceless!

Everyday Kindness Can Have Enormous Impact: How Good Customer Service Goes Viral