As hard as we try, it’s impossible to please every customer and client. Are they always right? Do you stay clam when you sense the waters are getting more turbulent? I found a helpful article with tips on keeping your head.
My biggest issue has always been trying to maintain a Poker Face since I have a habit, sometimes good, sometimes bad, of wearing all my emotions and thoughts right on my face.
Effective nonverbal communication and customer service relies on staying calm. How do YOU do it?