Do you keep your cool with dissatisfied customers?
As hard as we try, it’s impossible to please every customer and client. Are they always right? Do you stay clam when you sense the waters are getting more turbulent? I found a helpful article with tips on keeping your head.
My biggest issue has always been trying to maintain a Poker Face since I have a habit, sometimes good, sometimes bad, of wearing all my emotions and thoughts right on my face.
Effective nonverbal communication and customer service relies on staying calm. How do YOU do it?
